INCORRECT, FAULTY OR MISSING GOODS

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we will gladly make good any shortage or non-delivery, refund, replace or repair any damaged or defective goods, provided that you notify us of the problem within 3 working days of delivery of the goods. At our discretion, we may collect goods for inspection before making a decision. This does not affect your statutory rights.

Our policy is normally to refund, rather than replace. At our discretion this may be as a payment or credit on your account. If you require a replacement item, we would advise you to make a separate order

RETURNS

To enable us to handle your return as quickly as possible, please follow the simple instructions below:

1. Please contact our Customer Services Team on 0800 018 14 12 or sales@leonardhudson.co.uk and request a returns pack. We will send you a replay paid envelope and Returns Form. Please complete the Returns Form with details of the reason for retun, and send it back to us with the product.

2. Wrap the package securely and address it to the following:
Leonard Hudson, 2 Queen Anne Drive, Edinburgh, EH28 8LH, for attention of Customer Service.

3. We recommend you keep a receipt of postage, as we cannot be held responsible for items which may get lost in the post.

4. We will notify you via Email, Telephone or Letter when we have processed your return. This may take up to 10 working days from receipt of the returned item.