Incorrect, faulty or missing goods
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we will gladly make good any shortage or non-delivery, refund, replace or repair any damaged or defective goods, provided that you notify us of the problem within 3 working days of delivery of the goods. At our discretion, we may require to see the goods for inspection before making a decision. This does not affect your statutory rights.
Our policy is normally to refund, rather than replace. At our discretion this may be as a payment or credit on your account. If you require a replacement item, we would advise you to make a separate order.
To enable us to handle any returns as quickly as possible, please follow the simple instructions below:
1. Please contact our Customer Services Team on 0131 333 6900 or email firstname.lastname@example.org and request a returns authorisation code. A Returns Form will then be provided for you to complete and enclose it with the product.
2. Wrap the package securely and address it to the following address:
Leonard Hudson, Lynwood House, Main Street, Newton, Edinburgh, EH52 6QY (for the attention of Customer Services).
3. It is recommended that you keep a receipt of postage, as unfortunately Leonard Hudson cannot be held responsible for items which may get lost in the post.
4. Following receipt of your return, we will contact you via email, telephone or letter.